General
Faulty Meters Cost AGL $160,000 in Penalties from Regulator
AGL and its subsidiaries have paid penalties totalling $160,000 after the regulator issued it with eight infringement notices for breaching National Electricity Rules.
The Australian Energy Regulator (AER) alleged that AGL failed to promptly fix customers’ faulty meters, with some cases taking more than 500 days to rectify after being notified.
This resulted in AGL customers receiving estimated energy bills as faulty meters inaccurately recorded their power usage.
AER Chair Clare Savage said more must be done to avoid the risk of overcharging customers and to ensure bills reflect actual consumption whenever feasible.
“If a meter is faulty, then retailers must ensure they are doing everything possible…
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