Business
Complaints about telco call centres surge 1500 per cent amid coronavirus – NEWS.com.au
Complaints about telco call centres surge 1500 per cent amid coronavirus
Australian telecommunications companies basing their call centre operations overseas is already frustrating enough for many, but there was a brand new reason to be annoyed at outsourcing in 2020, and people complained about it in droves.With the onset of the coronavirus pandemic, the cramped conditions of many call centres presented a perfect environment for the virus to spread, which is why most of them were shut down or at reduced capacity.
In the meantime, complaints from frustrated customer…
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