General
Failing to Help Vulnerable Customers Costs Alinta Energy $1.125 Million
One of the country’s biggest energy retailers has been slapped with penalties totalling $1.125 million for allegedly placing conditions on providing assistance to vulnerable customers in Victoria.
The state’s energy regulator, the Essential Services Commission (ESC), issued Alinta Energy with 75 penalty notices for causing distress to some customers suffering hardship by making them ‘provide financial information before agreeing to set up payment plans’.
ESC Chairperson Kate Symons said the investigation uncovered a number of incidents where Alinta Energy customers were unnecessarily placed under further pressure due to a range of personal circumstances.
“This included vulnerable…
-
General8 hours agoPoliticians asked how to Trump-proof Australia’s fragile economy on Q+A
-
Business21 hours ago1 ASX dividend stock down 43% I’d buy right now
-
General8 hours agoAsia stocks plunge, HK suffers steepest fall since 1997
-
Noosa News23 hours agoNSW farmer calls for hunting buffer zones after bullets hit property