New rules on phone scams to reduce psychological harm

Tuesday December 08, 2020

Taking a tougher line on scammers could save customers millions of dollars – and also safeguard their mental health.

Scam calls can have a financial and psychological impact. (Unsplash, Jim Reardan)

The Australian Communications and Media Authority last week registered new rules requiring telcos to detect, trace and block scam calls.

Even in trialling the new measures, major telcos reported blocking more than 30 million scam calls in just 12 months.

The Federal Government’s regulatory impact statement for the measures, which also considered doing nothing or…

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