Business
Qantas to shut airport service desks, force customers onto self-service – Sydney Morning Herald
Qantas will permanently close its service and sales desks at all airports and lounges, leaving passengers to deal with cancellations and last-minute booking changes…
“Their feedback, which is understandable in this environment, is that they prefer digital interactions over face to face contact.”
The Australian Services Union’s assistant national secretary Emeline Gaske said about 100 workers would be sacked as a result. She predicted “chaos” during severe weather events or other major disruptions, and said the removal of customer service staff would be particularly hard for older passengers and people with disabilities.
“Can you imagine when theres a flight…
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