Health
Test and trace: ‘I spoke to one person in four months’ – BBC News
People who worked for England’s NHS Test and Trace tell of technical problems, confusion and wasted resources.
“I’m pretty ashamed to say to people this is what I’m doing, because the whole point of me setting out to do this was to make a turnaround, to make a contribution.”
Alex Lee, a former BBC journalist who retrained as a healthcare professional, is one of thousands who signed up to work for England’s coronavirus test-and-trace system. Scotland, Wales and Northern Ireland have their own systems.
Alex was hired as a clinical contact caseworker to call people who had tested positive to tell them to …
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