Technology
UK restaurants: tensions boil over as diners and chefs fall out over VAT cuts and costly no-shows – The Guardian
Customers expect too much, say struggling owners as anticipated reopening bonanza fails to materialise
Restaurants struggling to make money are increasingly finding themselves at loggerheads with customers as tensions over reopening lead to rows and disagreements.
July should be a month of celebration for English restaurants after a financially perilous lockdown. Yet instead of happy tales of booming dining rooms, a growing anger about no-shows, as well as a failure to pass on a VAT discount, are threatening to strain the relationship between some businesses and their customers.
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