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Triple-zero call system failures investigated after patient’s death – The Age

Call centre operators are being forced to log critical incidents by pen and paper due to tech issues plaguing the state’s 000 service.

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The problems at the dispatch agency come amid a broader public health crisis in Victoria, with the system under increasing strain since the end of last years lockdowns.
The Age has confirmed ambulance response times will dip to their lowest level since 2015-16 when March quarter figures are released next week. A source with knowledge of the data said it would show ambulances were reaching the most serious cases within the target time at a rate in the mid 70 per cent region, similar to the 2015-16…

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