Business
Travel customers still waiting months for refunds from airlines, travel agents – ABC News
Steven Marvell has been waiting seven months for a refund after flights were cancelled due to COVID-19. Here’s what you can do if you have not received your money…
Steven Marvell and his wife have been waiting seven months for a refund to plane tickets they bought for a trip in July.
Key points:
- Everyone should be entitled to a refund for cancelled flights, according to Choice
- If you have not received a refund, contact the airline or travel agent and direct them to the ACCC travel guidelines
- Approach the bank for a credit card charge back
They were due to fly with Qantas from Sydney to London.
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