General
Travel customers still waiting months for refunds from airlines, travel agents
Steven Marvell and his wife have been waiting seven months for a refund to plane tickets they bought for a trip in July.
Key points:
- Everyone should be entitled to a refund for cancelled flights, according to Choice
- If you have not received a refund, contact the airline or travel agent and direct them to the ACCC travel guidelines
- Approach the bank for a credit card charge back
They were due to fly with Qantas from Sydney to London.
When COVID-19 hit Australia though, and the Government restricted international flights, he asked for a refund.
“We had to decide in May if we should accept a credit so we thought we’d do that for the following year,” Mr Marvell told ABC Radio Sydney.
“But then we thought ‘we don’t know when we’ll be able to fly and…
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