General
Telstra’s Indigenous call centre to help remote customers following adverse ACCC findings
Consumer advocates have welcomed a move by Telstra to establish its first Indigenous call centre, as the telco continues to make reparations with remote First Nations customers it admitted to exploiting.
Key points:
- The Indigenous call centre employs eight staff speaking about 14 languages
- It’s intended to connect remote customers with people who understand their needs
- Telstra admitted to unconscionable dealings with 108 remote customers in November
The First Nations Connect centre, which opened in Darwin today, will connect remote customers with Indigenous call centre operators who can have culturally aware discussions, in some cases in Indigenous languages.
“This is a call centre that is dedicated to First Nations people in remote…
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