Telstra’s Indigenous call centre to help remote customers following adverse ACCC findings

Consumer advocates have welcomed a move by Telstra to establish its first Indigenous call centre, as the telco continues to make reparations with remote First Nations customers it admitted to exploiting.

The First Nations Connect centre, which opened in Darwin today, will connect remote customers with Indigenous call centre operators who can have culturally aware discussions, in some cases in Indigenous languages.

“This is a call centre that is dedicated to First Nations people in remote…