Business
Telstra, Optus, TPG and Dodo left some customers ‘high and dry’ in NBN migration – iTnews
Breach replacement service, remedial plan rules.
Telstra, Optus, TPG and Dodo collectively left more than 1500 customers without a working internet service over a three-month period during the NBN migration, an investigation has concluded.
The Australian Communications and Media Authority (ACMA) extracted court-enforceable undertakings from all four retail service providers (RSPs) over the conduct, which occurred between February and April last year.
The ACMA said telcos “must supply a replacement service after three working days of a custom…
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