Business
Telstra fined $50m for exploiting Indigenous mobile phone plan customers – The Guardian
Telco’s sales staff signed up 108 people, many from remote communities, while manipulating credit assessments and failing to explain full costs
Telstra has been ordered to pay $50m in fines for signing up more than 100 Indigenous Australians to mobile phone contracts they did not understand and could not afford.
Between January 2016 and August 2018, Telstra sales staff in five stores in the Northern Territory, South Australia and Western Australia signed 108 Indigenous Australians up to post-paid mobile contracts. Many of those signed up for plans were from regional or remote Indigenous communities, who spoke English as a second or third…
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