General
Service NSW COVID-19 check-in app suffers ‘unplanned outage’ across state
Some services on the primary smartphone app used for COVID-19 check-ins in NSW have been restored after an “unplanned outage”, the State Government said.
Key points:
- The app was down for four hours, though the disruption was not believed to be a cyber attack
- More than 2.5 million COVID-safe check-ins are made using the app daily
- It is also used for digital drivers licences, and dining vouchers.
The ServiceNSW app went down across the state around 3:00pm, leaving patrons unable to register their details at restaurants and bars.
A Department of Customer Service spokesperson confirmed the outage was resolved after four hours.
“This afternoon the Service NSW App and MyServiceNSW account experienced an unexpected outage preventing customers from…
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