Business
‘Serious and systemic’: Bendigo Bank aggressively chased customers to pay debts – Sydney Morning Herald
Bendigo Bank has been publicly shamed for aggressive debt collection tactics between 2015 and 2019.
“This was not just a one-off member of a team who conducted some debt collection in a way that was outside the boundaries of debt collection guidelines that banks are supposed to comply with,” BCCC chief executive Sally Davis said.
“It was serious and systemic, it was ongoing for quite some time.”
Ms Davis said it felt appropriate to name the bank and signalled similar action could be taken against other banks in the future. “Whether this is the first of many or an isolated incident remains to…
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