Business
‘Response rates have been too slow’: Westpac brings call centre jobs back to Australia – Sydney Morning Herald
Westpac is moving 1000 jobs that are being carried out in India and the Philippines back to Australia after complications in overseas operations cost the lender valuable business during the pandemic.
“Todays announcement is a further step in transforming our business and mortgage operations, helping to support local employment, reducing the risk of offshore disruption, and accelerating our ability to simplify processes through digitisation.”
While the move was expected to ultimately boost productivity, the creation of the 1000 local roles would initially add $45 million in annual costs by the end of its next financial year, the bank said.
Westpac’s mortgage portfolio contracted in May, acc…
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