Business
Phone and internet customers reveal debt trouble with telco companies during pandemic – ABC News
There are calls for stronger regulation of telco companies after a new report details the distress and hardship customers are going through to manage their phone…
Phone and internet customers say they are being disconnected, harassed by debt collectors and generally treated harshly by their telco providers when they need help, negatively impacting mental health.
Key points:
- The Consumer Action Law Centre has released a report detailing the failures of telco providers to help customers with mounting debt
- One woman said a telco company rejected her request to go on a payment plan despite being pregnant and on JobSeeker
- The Consumer Action Law Centre’s CEO said…
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