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Origin Pays $126,000 Penalty for Misleading Customers Over VDO Price Change

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Just before the Victorian Default Offer (VDO) is due to change for 2021, the consumer watchdog has penalised Origin Energy for its conduct during last year’s January 1 price changes in the state.

Origin has paid a $126,000 fine for allegedly misleading customers in an alert stating that prices were going up, suggesting it was related to the VDO price increase at the time.

The VDO impacts a retailer’s ‘standing offer’ – or most expensive plan – and effectively works as a price cap for electricity providers setting their pricing. On January 1, 2020, the default tariff went up by around seven per cent.

However, Origin sent out a letter stating that households on market offers could also…



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