Optus will take six months to restructure its customer service model – iTnews

Optus is set to assign every customer it has to a “dedicated” support team over the next six months, its latest attempt to stop calls being bumped from agent to agent for resolution.
The telco said it would “reinvent … the contact centre experience” by introducing what it is calling the “community of experts”.
“Every single customer will be moved into their own dedicated

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