Business
NS&I: Answers demanded by MPs for customers’ anxiety and complaints – BBC News
The Premium Bonds operator has apologised to customers for poor service levels in recent months.
By Kevin PeacheyPersonal finance correspondent
image copyrightGetty Images
An influential committee of MPs has ordered Premium Bonds operator NS&I to account for the “anxiety” it has caused customers.
The savings account operator has apologised to customers for poor service levels in recent months.
It recently slashed the chances of a Premium Bond win and cut interest rates, and
savers encountered delays when they tried to withdraw money.
The Treasury Committee says it wants reassurances of improvements.
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