Business
New chief executive wants Westpac to shed title of least-loved bank – Stuff.co.nz
Westpac’s new CEO is on mission to lift bank’s poor image with its own customers.
Catherine McGrath begins as chief executive of Westpac on Monday, taking the reins of a bank at the bottom of the league table of customer love.
ANZ, ASB, Bank of New Zealand and Kiwibank all have net promoter scores (NPS) in the 20s and 30s.
An NPS is…
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