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NAB lifts customer payout bill, makes flexible work permanent – The Age
NAB has expanded its remediation bill and plans to make flexible work permanent in a series of expenditures that will impact its half-year financial earnings.
NAB allocated $245 million to compensate customers who had been sold poor advice or mischarged adviser service fees, and said the total bill could grow, indicating a likely hit to the bank’s earnings for the second half.
The bank also became the first major financial institution to formalise flexible working arrangements, announcing it had set aside $138 million to modify its Melbourne offices as more staff choose to work from home permanently.
The bank mothballed its Melbourne Docklands headquarters…
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