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Lastminute.com failed to meet Covid refund deadline – BBC News
Online travel agent Lastminute.com failed to refund Covid-hit holidays by January deadline.
By Simon ReadBusiness reporter
image copyrightGetty Images
image captionMany holiday plans were torn up by the coronavirus crisis
Online travel agent Lastminute.com failed to keep to a promise to refund people for Covid-hit holidays.
In December, it agreed to pay all outstanding package holiday refunds by the end of January.
But consumer group Which? said several customers still hadn’t received a full refund after the deadline had passed.
“The refund process has been a very complex and difficult,”…
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