Fears of ‘new Robodebt’ as Centrelink debt collectors must fight for market share

Wednesday December 09, 2020

Critics of the Federal Government’s botched Robodebt system fear Centrelink’s new debt collectors have failed to learn the mistakes of the unlawful recovery program.

Despite the closure of Robodebt, there remain concerns about Centrelink’s new debt collection procedures. (Photo: ABC)

Tender documents reveal a panel of new collection agencies must continuously compete to beat rigorous financial targets for recovering money from customers: either winning more work or facing penalties.

Australian Unemployed Workers Union spokeswoman Kristin O’Connell said she was…

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