Empowering The Customer: Being A Responsible Lender

The Australian and New Zealand financial landscapes are changing.  The concentration on compliance and responsible lending is pivoting institutions away from simply fighting for home loans to increase market share and profitability.

Banks must now work towards empowering their customers to make the right financial decisions; managing costs, insurance rates, fees, serviceability- the entire spectrum of daily living- so that New Zealanders make decisions that will work long term and sustain…