Customer service chats are coming to Instagram DMs – Yahoo Lifestyle Australia

Facebook is adding support for Instagram to its Messenger API. That will allow brands and businesses to handle Instagram messages through third-party apps. For the first time, theyll also be able to connect live customer service reps with common requests or inquiries they receive through Instagram.
Brands have been able to respond to customers on Messenger since 2016. Given that Facebook is tying its services messaging features more closely together, it makes sense that its extending those functions…

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