Technology
Customer service bots are coming to Instagram – Engadget
Facebook is testing Messenger API support for Instagram messages.
The API will let brands handle messages from various aspects of Instagram, such as Shops and Stories, in one place. They’ll also be able to integrate Instagram into their customer relationship management systems. That will, for instance, allow them to see a customer’s order history alongside messages from them.
Not every brand or business can get their hands on these tools just yet. The latest Messenger API is currently in closed beta. Adidas, Amaro, Glossier, H&M, MagazineLuiza, Michael Ko…
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