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Complaints from customers who can’t reach their telco up 1,500 per cent, report finds – ABC News
Frustrated consumers are flooding the ombudsman with complaints about internet and phone providers who are unable to solve their problems, with one telco blamin…
Customer complaints about being unable to reach their internet or phone companies have increased by 1,500 per cent, a new report has found, with coronavirus shutdowns blamed.
Key points:
- The telco ombudsman said she spoke to providers daily about the surging complaints
- Customer Sue Danks said Telstra told her they couldn’t help her because of India’s shutdown
- One retiree said he has been waiting four months to have his NBN fixed
More than 2,000 frustrated cus…
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