Technology
British Airways accused of snubbing refund request – Yahoo Finance
A passenger is told she had accepted vouchers, although BA’s website did not list them as an option.
A British Airways passenger was refused a refund for a cancelled flight even after she sent screenshots of the airline’s website showing the option of a voucher was not mentioned.
Lesley Anderson says a voucher was issued “automatically” after she selected “Cancel and refund flight”.
She is the latest person to accuse the airline of misleading its customers.
British Airways has said there is “no way” that vouchers can be issued without customers requesting them.
Ms Anderson, from Irvine in A…
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