APT to issue further refunds over COVID-19 travel cancellations after agreement with ACCC

Thousands of Australians who had their travel cancelled due to the pandemic will receive additional refunds from tour operator APT.

The Australian Competition and Consumer Commission (ACCC) says Australian Pacific Touring (APT), trading as APT and Travelmarvel, has agreed to stop deducting marketing and overhead costs from refunds.

The ACCC said it was concerned about the fees APT had been charging customers who had their travel cancelled, and that it has accepted a commitment from the company to address the issue.

In October, the ABC revealed a Cairns couple had been charged $10,000 in cancellation fees after their overseas trip with APT had been cancelled due to the pandemic.

Many other customers have taken to social media to express…