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Banks still charging dead people months after royal commission, Banking Code Compliance Committee finds – ABC News
More than 4.4 million bank customers are affected by bad behaviour or poor standards in a six-month period following the banking royal commission, a new watchdog report finds.
A watchdog created by the banking industry in the wake of a scathing royal commission into the sector has dropped a report critical of institutions’ poor efforts to hold themselves accountable.
Key points:
- More than 20,000 breaches of the new code were reported within a six month period
- The code of practice was devised by the Australian Banking Association and is not law
- Banks reported 219 breaches involving deceased people being knowingly charged fees
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