Business
Telstra calls time on the offshore call centre – The Australian Financial Review
Amid full-year results that showed all the uncertainties of 2020, Telstra demonstrated it has got a clearer idea of what the future of its workforce should look like.
If COVID-19 can be said to have any positive impacts at all, it is in making the theoretical benefits of digital transformation crystal clear to everyone in an organisation’s leadership team.
Telstra’s T22 transformation has always been heavily championed from the top by chief executive Andy Penn and is now showing clear benefits in removing the reliance on older legacy systems and letting its formerly disparate internal systems work together.
The pandemic has enabled Telstra to accelerate the…
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