Business
Energy retailers ordered to help struggling customers through COVID-19 – Sydney Morning Herald
Power retailers are being warned by the energy regulator to extend support to the growing number of customers struggling to pay their bills.
The energy regulator told retailers in March they must not disconnect any small business or residential customer who had contacted them about their payments, and that they could not refer anyone to debt collectors for unpaid bills.
Those instructions were extended on Tuesday until the end of October.
The Australian Energy Council, representing 22 electricity and gas businesses including retailers, said they “stand ready and willing” to help those under financial strain.
The group’s chief exec…
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