Death of the travel agent: Covid-19 an existential threat for an industry without ‘any product to sell’ – The Guardian

Travel agencies are facing an existential threat as continuing border closures mean they dont have any product to sell, with business analysts predicting the phasing out of government wage subsidies is likely to mean mostly larger agencies survive.
However, some travel agencies, despite reporting zero revenue since the pandemic began and having to pay back fees for cancelled holidays, hope that by sparing their clients lengthy phone calls with airlines by negotiating refunds on their behalf the…

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