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Telstra staff coached on how to get around credit checks, exploited Indigenous Australians, court hears – ABC News
Staff at a Telstra store in Darwin were coached to manipulate credit assessments, and exploited Indigenous customers by signing them up to plans they could not…
Staff at a Telstra store in Darwin were coached to manipulate credit assessments, and exploited Indigenous customers by signing them up to plans they could not afford, the Federal Court has heard.
According to evidence before the court, the conduct continued even after an internal report found problems with sales to Indigenous consumers.
Key points:
- Telstra has agreed to pay a $50 million fine for “unconscionable” conduct in selling plans to Indigenous Australians
- The Federal Court is deciding whether…
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