Telstra sales staff coached how to manipulate credit checks, exploited Indigenous Australians, court hears

Staff at a Telstra store in Darwin were coached to manipulate credit assessments, and exploited Indigenous customers by signing them up to plans they could not afford, the Federal Court has heard.

According to evidence before the court, the conduct continued even after an internal report found problems with sales to Indigenous consumers.

While Telstra said it became “progressively aware of the issues”, the Federal Court heard that sales commissions…