Slack Quickly Rethinks DM Feature Due to Abuse and Harassment Concerns – PCMag AU

(Photo via Slack)
Slack’s new Connect DMs feature, which lets professional account holders send a direct message to any other user via an email address, was quickly repealed this week amid concerns of harassment.
The idea, according to Slack, is to “speed up the work that often begins over back-and-forth emails”whether that’s a salesperson forming a direct line of contact or a customer service agent triaging an issue faster. But as Twitter employee Menotti Minutillo pointed out, direct messages…

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