Business
Telstra’s Indigenous call centre to help remote customers following adverse ACCC findings – ABC News
Consumer advocates welcome a move by Telstra to establish its first Indigenous call centre, months after the telco admitted to unconscionable conduct with more…
Consumer advocates have welcomed a move by Telstra to establish its first Indigenous call centre, as the telco continues to make reparations with remote First Nations customers it admitted to exploiting.
- The Indigenous call centre employs eight staff speaking about 14 languages
- It’s intended to connect remote customers with people who understand their needs
- Telstra admitted to unconscionable dealings with 108 remote customers in November
The First Nations Connect centre, which opened in Darwin today,…
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