Business
HSBC fraud helpline’s 20-hour wait ‘disgraceful’ – BBC News
The daughter of a fraud victim says it took hours to speak to staff after thousands were stolen from her father’s bank account.
By Dan WhitworthMoney Box reporter
image copyrightSteve Edmonds
image captionLynn, pictured here with her father Richard, described the wait time on HSBC’s fraud helpline as “disgraceful”
The daughter of a fraud victim has branded HSBC’s dedicated fraud helpline a “disgrace” after it took 20 hours of waiting on hold to get help.
Lynn Edmonds’ father, Richard, had £8,500 stolen by criminals who tricked him to gain access to his HSBC account.
As soon as he realised what had happened he called Lynn…
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