Business
The ‘real secret’ behind Telstra’s return to Australian call centres – 2GB
Telstra are set to return their call centres to Australia, with all support calls to be answered domestically within 18 months. The telco caused their customers…
Telstra are set to return their call centres to Australia, with all support calls to be answered domestically within 18 months.
The telco caused their customers significant frustration when they moved their call centres overseas, and Telstra CEO Andy Penn admitted they “don’t always get it right” in relation to customer service.
He told Ray Hadley reducing the need for customers to call in the first place is “the real secret”, but the COVID-19 pandemic has revealed another opportunity.
“We have…
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