Virgin customer reduced to spending $23K on domestic flights after US trip cancelled

Drew Koshemakin, 45, booked a trip to Las Vegas for himself, his wife and his nephew in February this year and was due to fly out on October 31.

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“I had saved up for a while [six years] … I told my nephew he could go anywhere when he turned 18. He wanted to go to Vegas, but it was pointless when he was 18 because he was underage,” he said.

“So we said when he turned 21 we would go. He turned 21 this year and, unfortunately, there will be no holiday for him. My nephew is quite disappointed.”

Mr Koshemakin – who lives in Kallangur, north of Brisbane – said Flight Centre refunded him $2500 that he spent on Vegas accommodation, but Virgin could not do the same.

“By going into administration, Virgin wiped their hands of their debts,”…