Abuse and intimidation: What it’s really like working in retail

Moreover, how come we have to be reminded — every time we step into a shop, supermarket, or pub — that it’s not okay to scream, physically assault, spit or cough at the staff?At the checkout at my local supermarket last week, I noticed signs requesting customers to “please treat our team with respect.”“We will not tolerate any verbal abuse and aggression or violent behaviour towards our team or other shoppers,” it read.The checkout operator said they had been put up recently as they had…



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