Business
Telstra to keep call centres in Australia even after COVID-19 passes – Sydney Morning Herald
The telco is aiming to have inbound calls to be answered locally by the end of fiscal 2022, with digital service options doing the bulk of the heavy lifting.
There is no doubt therefore that this is the right time to also be thinking differently about our customer service in the future. Of the things that we have implemented temporarily to help us through…
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