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NS&I: Answers demanded by MPs for customers’ anxiety and complaints – BBC News
The Premium Bonds operator has apologised to customers for poor service levels in recent months.
By Kevin PeacheyPersonal finance correspondent
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An influential committee of MPs has ordered Premium Bonds operator NS&I to account for the “anxiety” it has caused customers.
The savings account operator has apologised to customers for poor service levels in recent months.
It recently slashed the chances of a Premium Bond win and cut interest rates, and
savers encountered delays when they tried to withdraw money.
The Treasury Committee says it wants reassurances of improvements.
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