Instagram businesses and creators may be getting a Messenger-like ‘FAQ’ feature – TechCrunch

Instagram is developing a new product, Frequently Asked Questions (FAQ), that will allow people to start conversations with businesses or creators’ accounts by tapping on a commonly asked question within a chat. Those who already have the feature available report they’re able to create set of up to four questions which can optionally be displayed at the beginning of a conversation with other users.
The feature could be useful for businesses that are often responding to customer inquiries about their…

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