Proactive engagement to help customers stay covered

This article is the first in a series on how insurers can drive customer engagement using Property Monitor.

Australians tend to re-evaluate their insurance needs when they change properties or after a poor claim experience (RFi Group, Insurance Industry Report – TAS – October 2017).  With insurance typically being a grudge purchase, once a property owner has chosen a provider it’s unlikely that they’ll revisit their sum insured amount, even if their circumstances change or they improve…