Business
Has COVID-19 changed shopping forever? – Sydney Morning Herald
From smaller shops to major chains, the exodus from Australia’s inner cities is having a profound effect on retail and shoppers.
Broader changes, like the rapid acceleration of online shopping, will be widespread and unstoppable. Retailers are already re-assessing their moribund bricks-and-mortar stores and spending millions on online platforms. “Omnichannel” (along with “resilience”) has been the jargon du jour for merchants through the recent corporate reporting season.
But under the surface lies a swathe of smaller, more nuanced changes, ones just as likely to change how Australians shop for years, or even forever.
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