NAB’s guns for hire under the spotlight – The Australian Financial Review

I consider that the use of the term ‘independent’ in this context is somewhat apt to mislead; with no intended disrespect to those involved in this review, to my mind, as a general proposition, it unduly strains the language to describe a reviewer as ‘independent’ when the reviewer is paid by the person he is reviewing.
A spokeswoman for NAB said the bank often brought in consultants to scale up and down its efforts to fix problems and remediate customers quickly where required.
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