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Services Australia trials OCR on Centrelink claims – Strategy – Software – iTnews
Capgemini solution accelerates document processing.
Services Australia is trialling an optical character recognition (OCR) solution to greatly reduce the amount of time it takes Centrelink paperwork to reach caseworkers for assessment.
First introduced at the height of the coronavirus pandemic, the Capgemini-built solution has been pivotal to accelerate claims processing during a period of increased demand for welfare support.
It uses artificial intelligence and machine learning to automatically check whether information contained in forms lod…
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