Technology
British Airways accused of snubbing refund request – BBC News
A passenger is told she had accepted vouchers but BA’s website did not list them as an option.
Image copyrightLesley AndersonImage caption
British Airways told Lesley Anderson she had accepted vouchers even after she submitted this screenshot of its website
A British Airways passenger was refused a refund for a cancelled flight even after she sent screenshots of the airline’s website showing the option of a voucher was not mentioned.
Lesley Anderson says a voucher was issued “automatically” after she selected “Cancel and refund flight”.
She is the latest person to accuse the airlin…
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